SHIPPING POLICY
Effective date: August 31, 2026
Tranyond is operated by Maanshan Tranyond Intelligent Equipment Technology Co., Ltd. This policy applies to orders placed through https://tranyond.shop.
ORDER PROCESSING
Stocked orders are typically prepared within 3–4 business days after payment and any required technical details are confirmed. Custom, made-to-order, modified, oversized, or freight items may require additional production or handling time. The product page, quotation, or order confirmation will control if it states a different lead time.
SHIPPING METHODS AND COSTS
Available shipping methods and charges depend on the destination, item size, weight, value, and service level. Charges will be shown at checkout or provided in a quotation or order confirmation when a live checkout rate is not available. Large tooling, cabinets, and machines may ship by freight and may require delivery coordination.
DELIVERY ESTIMATES
Transit times shown at checkout, in a quotation, or in an order confirmation are estimates, not guaranteed delivery dates. Customs clearance, carrier capacity, weather, public holidays, remote destinations, and other events outside our reasonable control may cause delays. Contact us before ordering if you have a deadline.
TRACKING
When tracking is available, it will be sent to the email address used for the order. Tracking may take time to update after the carrier receives the shipment.
CUSTOMS, DUTIES, AND TAXES
International shipments may be subject to import duties, taxes, customs-clearance charges, brokerage fees, or other local charges. Unless we expressly agree otherwise in writing, the recipient is responsible for these charges and for providing information required by customs. Customs delays are outside our control.
ADDRESS ACCURACY AND DELIVERY
Please provide a complete and accurate delivery address, company name, contact person, telephone number, and any site or unloading requirements. Contact alan@tranyond.com promptly if a correction is needed. We cannot guarantee an address change after fulfillment begins. Additional carrier charges caused by an incorrect address, failed delivery, or refused shipment may be charged to the customer where permitted.
SPLIT SHIPMENTS
An order may be divided into multiple packages or shipments. Tracking information may be issued separately for each shipment.
DAMAGED, LOST, OR MISSING SHIPMENTS
Inspect the package and items promptly. If a shipment appears damaged, note the damage with the carrier when possible and contact alan@tranyond.com with the order number, packaging photos, item photos, and any carrier documentation. Report missing items or non-delivery promptly so that we can investigate with the carrier and provide an appropriate remedy.
CONTACT
Shipping questions:
Maanshan Tranyond Intelligent Equipment Technology Co., Ltd.
Email: alan@tranyond.com
Website: https://tranyond.shop
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